Refunds & cancellation.

Ask within 10 days of a charge and we will refund it. That covers your first payment on any monthly plan, and it covers the $5 Trial Pass.

You do not have to justify it. “It is not for me” is a complete reason. We would rather refund you than keep money from someone the product did not help.

Email a@getscrollsy.com from the address on your account, with the word refund in the subject. Nothing else is required.

• We reply within 2 working days.
• Approved refunds are issued to the original payment method.
• Your bank usually shows the money within 5–10 working days after we issue it — that final step is on their side, not ours.

Open Settings in the dashboard and use the subscription management link. Cancelling stops the next charge.

• You keep full access until the end of the period you have already paid for — cancelling does not cut you off mid-month.
• We do not pro-rate part-months outside the refund window above.
• The Trial Pass needs no cancelling at all: it is a one-time purchase that simply expires after 14 days and never renews.

Past 10 days we do not normally refund an elapsed billing period, since the allowances for that month were available to you. Two exceptions where we will always refund, whenever they happen:

• You were charged in error, charged twice, or charged after cancelling.
• A fault on our side meant you could not meaningfully use the plan you paid for, and we could not fix it.

If your situation is not covered here but feels unfair, write to us anyway. We would rather hear it than have you dispute a charge.

• Payments and refunds are handled by DodoPayments, our merchant of record. Refunds return through them to your original method.
• Refunds are issued in the currency you were charged. If your bank converted currency, exchange-rate movement between purchase and refund can leave a small difference we cannot control.
• Repeated buy-and-refund cycles on the same account may be declined.
• Reaching a monthly usage allowance is not by itself grounds for a refund — allowances for every plan are published on the pricing section before you buy.

Anything unclear, ask before you buy: a@getscrollsy.com. This policy forms part of our Terms of Service.