§ · Contact
Talk to a human.
Scrollsy is small, so the person reading your email is the person who can actually fix the thing. No ticket queue, no bot.
Last updated October 11, 2026
Email us
One address for everything. We reply within 2 working days, usually sooner.
What to put in it
These details get you a fix instead of a follow-up question:
- Something is broken — the page you were on, what you expected, what happened instead, and the handle you were analysing.
- Billing or refunds — the email on your account and roughly when you were charged. See the 10-day refund policy first; it may already answer you.
- Privacy request — say whether you want a copy of your data, a correction, or deletion. Details in our Privacy Policy.
- A diagnosis looks wrong — send the handle and what you disagree with. Every number we show is computed from your posts, so we can trace exactly where a figure came from.
Security reports
Found a vulnerability? Email the same address with security in the subject and please give us a reasonable window to fix it before publishing. We will not pursue anyone who reports in good faith.
Before you write
Two things worth checking, because they answer most of what arrives:
- What each plan includes — allowances and which features are gated to which tier.
- The blog — how the baseline maths works and how to read a retention curve.